Internet update

We mentioned last week that we have recently been having problems with our internet connection and received a number of emails asking us to let them know how we solved the problem. We recently contracted with Empresa, the electric company, because we had heard that they were a better connection than Etapa, the water company, our present provider. Empresa technicians came yesterday afternoon to install our modem but insisted they had to drill a hole from the outside through our apartment wall so they could lead an optical fiber wire into the apartment. The owner’s of the building did not want wires running up the building and into our apartment so, we are staying with Etapa for our internet service. The Etapa technician came later in the day to see if we had a local problem as they insisted that their service was back to normal after a couple of weeks of tower problems.  He shrugged his head when we asked if there was any way for us to get a better connection. In rapid Spanish he explained the compression problem when too many people are on line at the same time and apologized for the fact that mornings and late afternoon were times when service is slower than evenings and mid-day. We’ll give Etapa a try for the next few weeks and keep our fingers crossed that they have solved their problems. For the last year, we have not had problems with our internet connection, only with Skype dropping calls, so hopefully all is going to be OK.